For international orders we use a combination of couriers including DPD, Royal Mail or FedEx. Please see the table below for a list of worldwide delivery costs and the courier used to ship to each location.
|Country||Delivery Cost||Courier||Estimated Delivery Time|
|Albania||£29.99 - Free over £149.99||FedEx||5 days|
|Australia||£29.99 - Free over £149.99||FedEx||6 days|
|Bahrain||£29.99 - Free over £149.99||FedEx||7 days|
|Canada||£19.99 - Free over £99.99||FedEx||5 days|
|China||£24.99 - Free over £124.99||FedEx||7 days|
|Czech Republic||£24.99||FedEx||5 days|
|Egypt||£29.99 - Free over £149.99||FedEx||5 days|
|Hong Kong||£49.99 - Free over £249.99||FedEx||7 days|
|Iceland||£24.99 - Free over £124.99||FedEx||7 days|
|India||£29.99 - Free over £149.99||FedEx||6 days|
|Kuwait||£29.99 - Free over £149.99||FedEx||7 days|
|Japan||£24.99 - Free over £124.99||FedEx||6 days|
|Jersey||£2.75||Royal Mail||2-5 days|
|Monaco||£19.99 - Free over £99.99||FedEx||7 days|
|Mexico||£24.99 - Free over £124.99||FedEx||5 days|
|New Zealand||£24.99 - Free over £124.99||FedEx||7 days|
|Northern Ireland||£6.99||DPD||2 days|
|Norway||£24.99 - Free over £124.99||FedEx||6 days|
|Oman||£29.99 - Free over £149.99||FedEx||5 days|
|Qatar||£29.99 - Free over £149.99||FedEx||5 days|
|Russia||£14.99 - Free over £99.99||Royal Mail||7-14 days|
|Saudi Arabia||£39.99 - Free over £199.99||FedEx||5 days|
|Switzerland||£24.99 - Free over £124.99||FedEx||5 days|
|The Highlands and Islands||£9.95||DPD||2 days|
|United Kingdom||£2.75 / £4.50||Royal Mail / DPD||1-2 days|
|United Arab Emirates||£39.99 - Free over £199.99||FedEx||5 days|
|USA||£10.99 - Free over £70||FedEx||2-5 days|
Once your order has been successfully completed and is ready to be sent, you will receive an email from us confirming the successful dispatch of your parcel(s). The couriers will then provide you with your tracking number and updates on your parcel(s).
Security and Liability
Our couriers ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. Zen Wardrobe does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (eg shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.
If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return delivery charges.
Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.
To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.
For security reasons customers may also be subjected to standard fraud prevention checks.
If you have any additional questions surrounding delivery please contact us on +44 (0)191 211 2330.
Restrictions & Taxes
It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Zen Wardrobe invoice.
USA orders | if the value is under $200 USD you will not have to pay duties. However, if over this amount you may be liable to pay import tax. Some products getting imported into the USA may always be charged.
Canadian orders | You will always be liable to pay import duties and taxes over a value of $60 CAD.
* We do not deliver to PO Box and MPS addresses.
* Please note that in some cases to clear parcels through customs in the USA we may require an EIN number.