All standard domestic orders are dispatched using DPD or Royal Mail as default and may require a signature upon receipt of the goods. See below for the full range of services we offer:
|Courier||Delivery Option||Delivery Cost|
|Royal Mail | 2-3 Days||Tracked 48 Hour||£2.99|
|Royal Mail Next Day (incl. Saturday)*||Tracked 24 Hour||FREE|
|DPD Next Working Day*||Next day||£4.50|
|Nominated Day||Pick your most convenient day of delivery||£4.99|
|Click & Collect | 3-5 Days||Collect in any one of your local Jules B/Zen stores||Free|
|Ship to Shop with DPD (View locations >)||Select a pick-up point that suits||£3.50|
*We aim for all orders to be dispatched the same working day if you order before 1pm Monday to Friday. Royal Mail Tracked 24 aim to deliver your parcel the next working day but please be aware this is an estimate rather than a guarantee.
During seasonal peaks please allow up to 2 working days for your order to be dispatched on your designated service. If you require any further information on this please contact our Customer Care team. Your order may be split into separate packages.
DPD | The Process
Once your order has been successfully completed and is ready to be sent you will receive an email from us confirming the successful dispatch of your parcel(s).
DPD will then contact you via email and SMS text message (if a mobile number has been provided) to confirm your 1-hour delivery window. Please note that this service is only available to UK mainland customers.
If there is no response when DPD try to deliver your parcel, a card will be left giving you the option to re-arrange collection. They will re-attempt to deliver your parcel up to two times after which it may be returned back to Zen Wardrobe.
If your assigned date/time is not convenient, you can reply to the email or SMS to rearrange a more suitable delivery option.
Please note due to courier restrictions, we are unable to ship to some areas of the UK on a next day or weekend delivery service.
Your local area can be checked on the DPD address lookup page: http://www.dpd.co.uk/service_lookup.jsp
Specific Day Delivery and Weekend Delivery
We offer our UK Mainland customers the option to select a nominated delivery date for your parcel to arrive. You can select this option during the checkout process between DPD's working hours between 8.00am – 6.00pm, Monday to Friday.
For weekend deliveries there is an additional cost within the UK mainland (see above for fees). If your order has already been placed during the week your order will be dispatched on Friday on your selected service. If you have any queries regarding this, contact our helpline on +44 (0)191 211 2331.
* Zen Wardrobe are unable to redirect orders once items have been dispatched and we do no ship to hotels, PO Box, mail forwarding and BFPO addresses.
Royal Mail | The Process
All domestic orders that are dispatched using Royal Mail are sent using a tracked service - Either Tracked 48 Hour (£2.99) or Tracked 24 Hour (FREE).
Once your order has been successfully completed and is ready to be sent, you will receive an email from us confirming the successful dispatch of your parcel(s) including all tracking information.
You will be sent an email confirmation once your order has been dispatched including tracking information.
Royal Mail may then contact you via email and to confirm your delivery date. Please note that this service is only available to UK mainland customers.
If the delivery date/time is not convenient or unable to be delivered, Royal Mail may hold your parcel at your local post office for collection at a more convenient time.
Security and Liability
DPD ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. Zen Wardrobe does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (eg shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.
Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.
To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.
For security reasons customers may also be subjected to standard fraud prevention checks.
If you have any additional questions surrounding delivery please contact us on +44 (0)191 211 2331.